As Operations Manager of Wood for Trees, I provide support to the management team, helping to build an execution culture as one of the company’s core principles – in which we learn from everything we do and focus on efficiencies within our processes.
Whether working on a database solution or insight-focused reporting project, my aim is to ensure control, client involvement and communication – and that we continually improve and learn from our experiences.
I’m also responsible for ensuring that our processes and systems protect our clients’ most valuable asset: data, and that we can consistently demonstrate our trusted partner status through our actions.
I have 15+ years’ experience in the direct marketing industry in roles including project management (Prince II), operational management, information security (ISO27001), data protection and quality management (ISO9001). Before that I worked for a global FMCG organisation developing and implementing financial and operational reporting systems.
Outside work, I enjoy playing badminton, hill walking, and foreign travel, and I’m learning to play the clarinet (slowly!).